Refund policy

We want you to be thrilled with your purchase—and if something isn’t right, we’re here to fix it.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Be sure to include:

- A brief description of the issue

- Clear photos of the item and packaging

We'll review your request and offer a resolution—usually a free replacement or refund, no returns required.

Because each item is custom-made just for you, we do not accept returns or exchanges for:

- Incorrect sizes chosen at checkout

- Changes of mind after ordering (though we’re happy to help if you reach out within 4 hours)

We’ll gladly send a free replacement or offer a refund if:

- Your item arrives damaged or defective

- You receive the wrong item due to a fulfillment error

We don’t require returns, but we do ask for clear photo evidence to keep the process honest and fair for everyone.

Need to cancel? Just email us within 4 hours of placing your order—once production starts, changes aren’t always possible.

- Your name

- Order number

- Description of the issue

- A few clear photos

We’ll respond quickly with next steps.

If there’s an error on our end, we cover everything—including shipping.

We trust our customers and aim to make things right without the hassle. If something’s off, reach out—we’re here to help!

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